Heart and Stroke Winter 2011/2012 FAQ's

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What prizes are offered in the Winter 2011/2012 Heart&Stroke Lottery?

• 10 Grand Prizes including - Top Prize of $2 Million and 9 Cash, Trip and Car Grand Prizes
• 3 sets of vehicles to choose from - or take the cash
• A Total of 71,654 Exciting Prizes including Electronic and Home & Lifestyle Prizes

Plus there are 3 Early Bonus Prizes

1. VIP Prize - Explore 7 of the Wonders of the World; includes airfare for 2 adults for 23 days to seven destinations or take the cash out option instead ($30,000)
2. Early Bonus Prize - Live Carefree for a year Prize valued at $108,714 or take the cash out option instead ($100,000)
3. Early Bird Prize of $300,000 cash - tax free

What are the Grand Prizes, can I take the cash instead and how much is the cash out?

Winners have the choice of the Grand Prize Package or the cash out. All trips include transportation from Toronto, accommodations, transfers and taxes for 2 adults.

1. Grand Prize 1: $2 million cash - provided as a lump sum.
2. Grand Prize 2: 21-day Rhine River Cruise, 2012 Mercedes-Benz E-Class Cabriolet and Cash of $40,482 OR a cash out option of $126,929.
3. Grand Prize 3: 22-day South African Safari, 2012 Land Rover LR2 AWD and Cash of $35,313 OR a cash out option of $102,012.
4. Grand Prize 4: 26-day England & UK Tour, 2012 Mini Cooper Convertible and Cash of $40,161 OR a cash out option of $95,372.
5. Grand Prize 5: 27-day Australia & New Zealand Tour, 2012 Subaru Outback 3.6R Limited, and Cash of $35,065 OR a cash out option of $92,001.
6. Grand Prize 6: 10-day Rocky Mountaineer & Alaskan Cruise, 2012 Chevy Traverse AWD 2LT and Cash of $26,262 OR a cash out option of $89,720.
7. Grand Prize 7: 15-day Caribbean & Panama Cruise, 2012 Volkswagen EOS Convertible Highline and Cash of $35,992 OR a cash out option of $90,884.
8. Grand Prize 8: 7-day Orlando Theme Park Adventure (2 adults & 2 children), 2012 Ford Flex AWD Limited with Ecoboost and Cash of $28,360 OR a cash out option of $86,937.
9. Grand Prize 9: 7-day Muskoka Getaway (4 adults & 2 children), 2012 Volvo XC70 T6 AWD Level III and Cash of $29,456 OR a cash out option of $86,576.
10. Grand Prize 10: 14-day Costa Rica Eco Adventure, 2012 Toyota Highlander Hybrid and Cash of $36,391 OR a cash out option of $86,587.

What are the odds of winning in the Heart&Stroke Lottery?

The odds of winning any prize in the Winter 2011/2012 Heart&Stroke Lottery are approximately 1 in 3. The lottery industry practice is to calculate the odds by taking the number of tickets sold, divided by the number of prizes available. That is 250,000 tickets / 71,653 prizes = 3. To keep the odds constant at 1 in 3, each winning token is re-entered into the drum. Best Odds Ever is based on mega charity lotteries in Ontario at the time of printing.

What are the odds of winning a Grand Prize?

The odds of winning a Grand Prize in the Heart&Stroke Lottery are approximately 1 in 25,000 (calculated by taking 250,000 tickets available and dividing by 10 Grand Prizes)

How much are Lottery tickets?

Tickets are only $100 each, or you can buy a 3-Pack of tickets for $250. That's a savings of $50!

How old do you have to be to purchase a ticket?

Purchasers must be at least 18 years of age. Tickets cannot be purchased in the name of a minor.

Can I purchase a ticket if I live outside of Ontario?

The lottery is intended for Ontario residents only. Ticket buyers must be in Ontario at the time of purchase and tickets must be mailed to a residence within Ontario.

I'm trying to order my ticket online and I can't.

The lottery is now closed. Thank you for your support.

What are the guidelines for purchasing a 3-Pack for $250?

Guidelines for purchasing a 3-Pack for $250 are as follows:

• Only ONE method of payment.
• Only ONE mailing address. (Must be in Province of Ontario).
• Only ONE envelope will be mailed containing all 3 tickets.
• Up to THREE names may be recorded on a ticket. (All three tickets must contain the same information. Tickets cannot be purchase in the name of a minor.)

Who is not eligible to purchase a ticket?

Those NOT eligible to purchase a ticket include the following individuals and all of their immediate family members residing in the same household from purchasing a ticket: Heart and Stroke Foundation Board of Directors and employees; Miratel Solutions Inc. employees, and members of licensed gaming suppliers providing services to the lottery program.

Are Lottery tickets tax deductible?

Lottery Tickets are NON -TAX DEDUCTIBLE in accordance with Canada Customs and Revenue Agency policies; charitable lotteries are prohibited from issuing tax receipts for lottery tickets. You CAN make a donation in addition to your ticket request and receive a tax receipt for the donation portion of your order.

Are Lottery winnings taxable?

No, lottery winnings are considered a windfall and not taxable in Canada. For further detail regarding the sale of such goods, please seek professional counsel.

I have misplaced my ticket for the Lottery. Am I still eligible for the draws?

Yes. The official ticket numbers that are issued for the Heart&Stroke Lottery are automatically entered in the draw via printed tokens at the time of purchase. Tickets are mainly intended for your records and are not required to redeem a prize. If your name is drawn, you will receive a notification letter outlining the prize fulfillment process.

I never received my ticket for the Lottery. Am I still eligible for the draws?

If you have not received a ticket within 2 weeks of ordering, please contact customer service to ensure that your order has been processed. They can be reached by calling 1-888-513-2092 (Toronto Area: 416 -650 -6211), or email lottery@hsf.on.ca. Please provide your first and last name, your current address and your telephone number. Tickets can not be refunded once the draws commence.

Can I cancel my ticket and get a refund?

Tickets can be cancelled at any time BEFORE the draws begin and will receive a refund, to the amount that was paid for the ticket(s). Once the draws have begun, no refunds are allowed.

What are the key sales deadlines?

1. October 21, 2011: VIP Prize Deadline
2. Januray 13, 2012: Early Bonus Deadline
3. February 2, 2012: Early Bird Deadline
4. February 7, 2012: Final Sales Deadline

When are the draws?

1. VIP Prize Draw will take place at 9:00 a.m. on November 9, 2011.
2. Early Bonus Draw will take place at 9:00 a.m. on February 1, 2012.
3. Early Bird Prize Draw will take place at 9:00 a.m. on February 17, 2012.
4. Final Draws will begin from 9:00 a.m. February 17, 2012 until complete.
5. The Ten (10) Grand Prize Draws will be conducted at Global Television, 81 Barber Greene Rd., Don Mills, Ontario M3C 2A2 on March 1, 2012 from 9:00 am. Top 3 Grand Prizes draws (taped March 1) will be broadcast on March 5, 2012 during Global Toronto News Hour from 6:00 pm.
6. Winners lists will be available March 13, 2012 on our website and major winner's names will be listed in the Toronto Star. Winners lists are also available for viewing at all Heart and Stroke Foundation Local offices.

What is the VIP Prize?

Explore 7 of the Wonders of the World; includes airfare for 2 adults for 23 days to seven destinations (Colosseum - Rome, Temple of Zeus - Athens, Great Pyramids of Giza - Cairo, Great Wall of China - Beijing, Great Barrier Reef - Australia, Golden Gate Bridge - San Francisco, Grand Canyon - Las Vegas), includes first class accommodations, daily breakfast and sightseeing tours. Trip includes transportation from Toronto, all transfers and taxes. Total retail value is $35,000 OR a cash out value of $30,000

What is the Early Bonus Prize?

Just imagine $108,714 to cover you living expenses. The Early Bonus Live Carefree for a year prize includes:

1. 2012 Mazda MX-5 GS Convertible ($43,714)
2. $10,000 in free gas (awarded as cash)
3. $15,000 in free groceries (awarded as cash)
4. Loaded credit card worth $20,000
5. Cash of $20,000

Total retail value is $108,714 OR a cash out value of $100,000.

How will I know if I've won a prize?

On March 13, 2012 major winners will be announced in the Toronto Star. The complete winners list will be also be available online at www.heartandstroke.ca/lottery starting March 13, 2012. A printed list will be accessible at local Heart and Stroke Foundation Offices across Ontario. All winners will be notified in writing as to what they have won and how to claim their prize.

How do I claim my prize?

You will receive a letter from the Heart&Stroke Lottery providing you with the exact details on how to claim your prize. If you won and have not received this letter by March 20, 2012, please call the Customer Service department. They can be reached by calling 1-888-513-2092 (in Toronto: 416-650-6211) or E -mail: lottery@hsf.on.ca. Major winners will be contacted by phone.

How long do I have to claim my prize?

We ask that winners claim their prizes as soon as possible. All prizes must be claimed by March 1, 2013, twelve (12) months after the final draw date. Cheques will be forwarded to the winners of cash prizes.

If I win the car, can I take the cash instead and how much is the cash out?

Yes, you can take the cash instead. Cash equivalent for all vehicles is based on the net cost to the HSFO before all taxes, freight, PDI, gas tax and dealer service fees.

Vehicle Cash out Values:

Set 1: Two winners can choose from: 2012 Mercedes-Benz GLK, 2012 Cadillac STS, 2012 Volvo C70 Convertible OR 2012 BMW 3 Series Cabriolet OR Cash of $55,000
Set 2: Three winners can choose from: 2012 Nissan Altima CVT, 2012 Ford Fusion Hybrid, 2012 Toyota Camry Hybrid OR 2012 Volkswagen Golf TDI OR Cash of $31,000
Set 3: Three winners can choose from: 2012 Chevy Cruze, 2012 Smart fortwo Coupe Passion, 2012 Mazda3 Sport GX, 2012 Ford Fiesta 4 Door sedan S OR Cash of $15,000

If I win one of the electronic, home or lifestyle prizes, can I take the cash instead?

Electronic, Home & Lifestyle prizes must be accepted as awarded with no cash out option.

When can I expect my prize?

All Prizes will be delivered within 2-6 weeks of the Grand Prize Draw date. If you have not received your prize by April 19 please call 1-877-877-3695 (Toronto Area: 416-207-5273), or email lottery@hsf.on.ca.

I won two of the same item, can I switch my prize?

Electronic, Lifestyle & Home Prizes must be accepted as awarded as per Alcohol and Gaming regulations. Exchanges of prizes cannot be accommodated.

My prize is damaged/ defective, what do I do?

Please call 1-877-877-3695 (Toronto Area: 416-207-5273), or email lottery@hsf.on.ca and we can arrange pick up of the item from you at no charge. Please retain the packaging in order to return the prize.

I am going out of the country, what can I do to ensure that I receive my prize?

Please call 1-877-877-3695 (Toronto Area: 416-207-5273), or email lottery@hsf.on.ca and we can arrange for a special delivery

I am not at this address anymore, can you re-route the delivery to a new address?

Please call 1-877-877-3695 (Toronto Area: 416-207-5273), or email lottery@hsf.on.ca and we can arrange for a special delivery

I am not home during the day, can you re-route the delivery to another address?

Your shipment is being delivered via Canada post. If you are not home the item will be left for you to pick up at your local post office. It will be held for 10 business days.

I won two prizes but only received one?

Some prizes have been shipped separately. If you have not received your prizes by April 19, please call 1-877-877-3695 (Toronto Area: 416-207-5273).

I received the wrong prize. Who do I contact?

Please call customer service at 1-877-877-3695 (Toronto Area: 416-207-5273), or email lottery@hsf.on.ca

Does my prize come with a warranty?

Yes all prizes come with a standard manufacturer's warranty. Please retain your winner's letter as proof of purchase. If you require another copy of your winners letter please contact 416-489-7111 x 471 or 1-888-473-4636

What happens if a lottery ticket WINNER lives outside of the province of Ontario (as a result of a move after purchasing a ticket)?

Vehicle Prizes
For those lottery ticket holders who live outside of the province of Ontario that have won a vehicle prize and wish to take the vehicle and not the cash out alternative, the Heart&Stroke Lottery requires that the winner return to Ontario to pick up their prize from the Heart and Stroke Foundation Provincial Office or the Area Office of the winner's choice.
Cash over $1000
For lottery ticket holders who have won a major cash prize valued over $1,000 or who choose the cash out option offered on some prizes, the Heart&Stroke Lottery will require that the winner pick up their prize from a registered Purolator Retail Centre located closest to them. The winner will be required to provide proper photo identification before the package will be released.
Electronic, Home and Lifestyle and Gift Card Prizes
For those lottery winners with delivery addresses outside of the province of Ontario that have won a Electronic, Home and Lifestyle Prize, the Heart&Stroke Lottery will ship the Electronic, Home and Lifestyle Prize to the primary ticket holder directly as long as they are within Canada. Lottery winners with addresses outside of Canada that have won an Electronic, Home and Lifestyle Prize must provide an alternate Canadian shipping address. Unfortunately, the Heart&Stroke Lottery can't ship Electronic, Home and Lifestyle Prize outside of Canada. PLEASE ALLOW 2-6 WEEKS FOR DELIVERY OF ALL PRIZES.

How are the proceeds of the lottery used?

100% of net proceeds support heart and stroke research. Every ticket purchased helps save lives, improves survival rates and inspires hope for longer and healthier lives. Thanks to your support we fund more than 600 research teams in local hospitals, universities and research institutions in communities across Ontario. Critical areas of focus include:

1. Getting Ontarians' high blood pressure under control
2. Increasing awareness and knowledge about the health effects of being overweight and obesity
3. Educating Ontario and health care professionals about prevention and management of heart disease and stroke

For more information on where the money goes, click here.

Can I get a complete winners list for the Spring 2011 Lottery?

For a complete winners list for Spring 2011, you can contact Customer Service by phone at 1-888-513-2092 (In Toronto: 416-650-6211) or Email: lottery@hsf.on.ca. To search for your name on the winners list click here.

How can I get added to your mailing list?

To be added to our Lottery mailing list and receive future Lottery information, please Click here to subscribe. Any other Inquiries, please contact Customer Service by phone at 1-888-513-2092 (In Toronto: 416-650-6211) or Email: lottery@hsf.on.ca

Who is Miratel Solutions Inc?

In accordance with the Alcohol and Gaming Commission of Ontario terms and conditions, we are required to work with a fulfillment centre that is a licensed Gaming Supplier. Miratel Solutions Inc. is a premier provider of inbound/outbound call centre and mail house solutions, and is licensed as a Registered Gaming Supplier with the Alcohol and Gaming Commission of Ontario. This designation requires an evaluation of all applicants, individuals and enterprises identified in connection with the applicant regarding personal, financial, business, and criminal history. Miratel's Gaming Registration Number is: license # 00074291.

What is your privacy policy?

Privacy Policy: We are committed to protecting the privacy of your personal information. We may maintain a record of your interaction for donor-related promotion and tax receipting purposes, where required. Occasionally, we may contact you and your donors with mission-related or program-related communications. If you wish no further contact or have any questions or concerns regarding the privacy of your personal information, please contact the Chief Privacy Officer, at your provincial Heart and Stroke Foundation office at 1-888-HSF-INFO or here.

Do you call the public?

NO, we only call previous purchasers to remind them of key deadline dates and encourage them to purchase a ticket. We do NOT purchase telemarketing lists or call the general public, nor do we sell out database lists to anyone.

What is the Lottery License number?

The Winter 2011/2012 Lottery License number is 4057.

How can I request a winners list from a past lottery?

You can contact Customer Service to request a winners list from a previous year, by phone at 1-888-513-2092 (In GTA 416-650-6211) or by e-mail at lottery@hsf.on.ca.